Quick answers to common questions. If you need more help, reach out to the store directly.
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Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
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We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us within 12 hours of placing it at: support@happytailsco.com After processing begins, we may not be able to make changes.
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Yes! Once your order is placed, you will receive a confirmation email with your order details. If you don’t see it, please check your spam or promotions folder.
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- Processing Time: 1–3 business days - Standard Shipping: 5–8 business days - Express Shipping: 2–4 business days Shipping times may vary during holidays or high-demand periods.
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Yes! We offer free standard shipping on orders over $75 within the United States.
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Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
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Currently, we ship within the United States only. We hope to expand internationally in the future!
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We offer a 30-day hassle-free return policy. Items must be unused and in their original packaging.
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Email us at support@happytailsco.com with: - Your order number - Reason for return - Photos (if item is damaged) Our support team will guide you through the next steps.
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Refunds are processed within 5–7 business days after we receive and inspect the returned item.